Hi Stephen,
You've reached the AVG community support forum.
To check whether the detection made was legitimate or not, we'd recommend that you submit the detected file(s) for false-positive analysis using this link.
Once you've submitted the false-positive report, our concerned team will analyze the detected file(s) and if found harmless, they'll whitelist it right away. Furthermore, they'll update the status via email.
Thank you for understanding in advance!
A third party app requires me to use printnode for printing. But AVG blocks downloading of the printnode client exe file at (URL redacted). After checking that website certificate was secure I temporarily suspended AVG web shield and file shield and download was allowed. But trying to open it received: "We've moved f_00fca7 to your quarantine because it was infected with Win32:Malware-gen". The AVG site says "Generic threats are files that appear suspicious to AVG but do not match any known threat. An alert from your anti-virus program warning you that it detected Win32 Malware.Gen on your computer, therefore, indicates that a 32-bit file on your Windows PC may be malicious."
Is there any way to know for sure? And if it is presumed safe, how do I allow it? And if allowed, will it keep coming up as a threat during future scans? Please help.
Hi Stephen,
You've reached the AVG community support forum.
To check whether the detection made was legitimate or not, we'd recommend that you submit the detected file(s) for false-positive analysis using this link.
Once you've submitted the false-positive report, our concerned team will analyze the detected file(s) and if found harmless, they'll whitelist it right away. Furthermore, they'll update the status via email.
Thank you for understanding in advance!