Melissa,
We apologize for the inconvenience, we do understand your concern. Kindly let us know your operating system version and its bit size. Is there any other Antivirus program like McAfee or AVG Antivirus program installed on your system? If so, please uninstall it and then we would request you to run the AVG remover tool to remove all the remnants of the failed installation.
Refer this article : http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG to download and run your AVG remover tool. Now click this link http://www.avg.com/us-en/download to download your AVG program.
Please, feel free to let us know if you require any further assistance. Thank you.
Hello, when I was installing the free online antivirus it failed and the message I got said the appender name is 0 or empty. I have no idea what that means can someone help me please?
Melissa,
We apologize for the inconvenience, we do understand your concern. Kindly let us know your operating system version and its bit size. Is there any other Antivirus program like McAfee or AVG Antivirus program installed on your system? If so, please uninstall it and then we would request you to run the AVG remover tool to remove all the remnants of the failed installation.
Refer this article : http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG to download and run your AVG remover tool. Now click this link http://www.avg.com/us-en/download to download your AVG program.
Please, feel free to let us know if you require any further assistance. Thank you.