Installing Tune Up

AVG Performance
3

Hi Martha,

We're glad to look into this & help you.
From your description, we see that you've attempted to install AVG TuneUp via AVG Internet Security's subscription section by clicking on the 'Activate & Install' option.
The installation has failed, as there is an older version of AVG PC TuneUp installed on your computer. Would you be so kind to check & ensure that AVG PC TuneUp is installed on your computer?
To check this : Go to control panel - Programs - Programs & Features - Check if AVG PC TuneUp is listed. Once you ensure, we'll be able to help you further with the appropriate troubleshooting.

1

Twice I've tried installing the Tune Up and it says "failed" after attempting. What should I try doing? Thanks!

2

Hi Martha,

We're glad to look into this & help you.
From your description, we see that you've attempted to install AVG TuneUp via AVG Internet Security's subscription section by clicking on the 'Activate & Install' option.
The installation has failed, as there is an older version of AVG PC TuneUp installed on your computer. Would you be so kind to check & ensure that AVG PC TuneUp is installed on your computer?
To check this : Go to control panel - Programs - Programs & Features - Check if AVG PC TuneUp is listed. Once you ensure, we'll be able to help you further with the appropriate troubleshooting.