Well when I do a force shut down that kinda helps with the windows system update and I was able to download avg but it was offline, and I even tried doing the OFFLINE avg internet security download as well, both of which downloaded last night. However when I turned my computer on again, said it's doing the update again and idk how to stop the installation or get rid of it. I think it's more of a windows issue?
Hi Christy,
We're glad to look into this & help you.
From your description it seems that AVG has failed to install due to pending windows update.
To ensure this, please share us the screenshot of the programs list installed on your computer (Go to control panel - Programs - Programs & features).
Hi,
im not sure if I came to the right place but yesterday I was doing an update to my computer via repair under settings because I was paranoid a hacker on my game would hack into my system, and now I’ve messed up my computer! It says “please wait while we install a system update” and it’s been going on for 10 hours now and still nothing, doesn’t show a bar how much percent, but on the top left it does say something like “BIOS capsule failed please restart the process.” I had to uninstall AVG thinking that might help but then now I’ve been without antivirus for the past 2 days and freaking out, worrying if avg is still running in the background even though it’s uninstalled. I still have it subscribed and have tried clicking on the INSTALL AVG INTERNET SECURITY via support.avg.com and it doesn’t work. I tried clicking on the OFFLINE link and it downloaded something for 2 hours and it was a different internet security than the one I run, I even tried downloading it on my account but halfway the pop up would disappear and nothing.
not sure if the update is a windows issues, but just though I’d bring it up here in case someone can help me.
thanks
Hi Christy,
We're glad to look into this & help you.
From your description it seems that AVG has failed to install due to pending windows update.
To ensure this, please share us the screenshot of the programs list installed on your computer (Go to control panel - Programs - Programs & features).
Well when I do a force shut down that kinda helps with the windows system update and I was able to download avg but it was offline, and I even tried doing the OFFLINE avg internet security download as well, both of which downloaded last night. However when I turned my computer on again, said it's doing the update again and idk how to stop the installation or get rid of it. I think it's more of a windows issue?
Hello Christry,
Thank you for writing back to us. We will check and help you to resolve it. Could you please confirm the operating system installed in it?
Also, please share the screenshot of the page which keep showing update.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.