Hello Mary,
We are sorry to know that. This is not an expected behavior of AVG program. Could you please confirm whether you can access your PC in normal mode or Safe mode?
If you are unable to get access to any programs in normal mode, please try to restart the PC in safe mode and check it.
Refer the below link to know how to reboot the PC in safe mode :
Restarting Microsoft Windows in Safe Mode (https://support.avg.com/SupportArticleView?urlname=AVG-Restart-Windows-Safe-Mode)
Please try the above steps and let us know. Thank you.
Hi I am not a technical person. I installed Microsoft 365 on new HP laptop and then AVG Drivers,internet security, tune up etc which I had a multiple subscription for and had been using mostly on my PC which I am pensioning off. However after installing AVG and walking away from computer for a while now find and I have no start menu - can not see settings or log out and can not enter anything into search. Microsoft Edge is working and some genealogy (Legacy 9.0) software but I have no idea what to do to get Windows 10 and 365 working again or how to disconnect my laptop as even if i turn off will run on battery till that runs out… I let AVG drivers update anything it said needed updating. It was fine after installation of 365 and I had Outlook working yesterday but today after AVG installation big problems… Any simple resolution?
Hello Mary,
We are sorry to know that. This is not an expected behavior of AVG program. Could you please confirm whether you can access your PC in normal mode or Safe mode?
If you are unable to get access to any programs in normal mode, please try to restart the PC in safe mode and check it.
Refer the below link to know how to reboot the PC in safe mode :
Restarting Microsoft Windows in Safe Mode (https://support.avg.com/SupportArticleView?urlname=AVG-Restart-Windows-Safe-Mode)
Please try the above steps and let us know. Thank you.
Hi
To get to safe mode you need to be able to get into start menu which I can't - as mentioned previously. I get nothing when press start button or if press windows button on keyboard zilch. I loaded drivers for my printer and scanner and for my video camera and software for scanner and all was OK then loaded 365 and then AVG - I was on Microsoft Edge to get downloads for these. My laptop is connected to Dell Dynalink docking station. I am currently running one monitor on old PC and one on new laptop. Sending this from old PC. Has new laptop picked up a virus before loading AVG or has updating drivers on brand new laptop done something.