Instructions to uninstall Family Safety from Windows 8 Machine

Hello Julia,

We really appreciate your patience.
We have sent you the email instructions with further instructions to be followed.
Check for the email on spam or junk folders if it is not present in the inbox.
Please try that and do let us know if you face any issue.
Thank you.

I am trying to uninstall Family Safety from a Windows 8 machine and it is not accepting my password in order to complete the process. Would someone please send me instructions on how to make this happen?

Hello Julia,

We do understand your concern.
We have escalated this our concerned team and awaiting for a suggestion.
Once we get a reply will post it here.
Your patience is much appreciated.

Hello Julia,

We really appreciate your patience.
We have sent you the email instructions with further instructions to be followed.
Check for the email on spam or junk folders if it is not present in the inbox.
Please try that and do let us know if you face any issue.
Thank you.