Internal Service Failure

Android products
5

Hello Kyleen,

I can understand your concern. Please be informed that this Community deals mainly with the technical queries regarding AVG Windows products. AVG Android support is provided through email only. Please click on the following link ( http://avgclick.me/AVGtechnical ) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. Also when filling out your details choose Yes for the Question "Are you currently using any paid/trial AVG products?" even though you may be using the Free version and fill out necessary details and click on Email option. The AVG mobile team will reply back to you via email with a resolution.
Thank you.

1

I keep getting this message when I try to open AVG Antivirus in my phone.  The network connection is WiFi and perfectly good, though I think I used to see this message in other apps, but I don't recall.  How do I fix it?

Internal Service Failure
An internal error occurred.  This can be caused by a lack of network connectivity.  Please make sure you have a good network connection.

4

Thanks, I did try that before I posted here, but when I entered my information it only directed me to "helpful" links such as the faq, without actually having anywhere for me to submit a ticket.  At a loss, I came here.

3

Hello Kyleen,

I can understand your concern. Please be informed that this Community deals mainly with the technical queries regarding AVG Windows products. AVG Android support is provided through email only. Please click on the following link ( http://avgclick.me/AVGtechnical ) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. Also when filling out your details choose Yes for the Question "Are you currently using any paid/trial AVG products?" even though you may be using the Free version and fill out necessary details and click on Email option. The AVG mobile team will reply back to you via email with a resolution.
Thank you.

2

I am sorry to hear that. Please let me know the version of AVG installed and also let us know if you are using the free or paid version of AVG in your mobile phone.