Hi Michael,
We're glad to look into this & help you.
Please let us know the version of AVG that is installed on your computer & have you used AVG Clear to uninstall AVG files completely earlier.
This could also happen if there are any other antivirus installed on your computer. Please check & remove, if any found.
To check the version : Open AVG - Menu - About
Where do I get AVG clear from?
Hi, Thanks for reply
Current Version
AVG Internet Security
Software version : 20.5.3130 (build 20.5.5410.561)
Virus definations version; 200719-0
Number of definitions :14,009,446
UI version: 1.0.543
Also occasionaly When I try to load the User Interface It doesn't load and diplays screen with and error instead.
I'm having issue when my computer starts up. Where certain parts of my internet security are not loading and some time randomly shutting themselves off. When you start up the Avg icon in the system tray when hovered over will say fully protected. when you load the user interface. It will say fully protected(previous version would say fix issues) but 2 sections are red. Computer : Not protected and Hacker attacks : not protected. Within these bits Behaviour shield, Ransomware protection and Password protection are all and I need to manually switch them on. I have tried both repair and a re-install but no difference.
Any help would be much appreciated
Thanks
Thank you for the information.
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