Internet Access using VPN

AVG VPN
10

Remote support has not resolved the problem after 2 attempts.

1

Running Windows 10 and AVG Ultimate. When enabled VPN is blocking me from the internet. Network settings indicate Internet access including LAN access.  Network diagnostics suggest firewall settings maybe preventing access.   Disabling Enhanced Firewall does not resolve the problem. Have checked all Firewall settings but cannot resolve the problem.  Any suggestions please?

9

Hello Dennis, 

We are sorry for the inconvenience caused. We will check and help you to resolve it. 

1. How do you confirm that AVG Secure VPN blocking the Internet Access?
2. What are all the AVG programs installed in your device?
3. Have you tried to disable each AVG program and check the status?

We look forward for your response.

3

My AVG account came up for renewal whilst I was on aa cruise and could not contact you.   Please help me renew my AVG cover, so that I can use my laptop safely.

5

We apologize for the inconvenience caused to you, Dennis.
On checking, we could see that the remote session was disconnected due to technical difficulties and also request you to contact them again in order to fix this issue.
Thank you.

8

OK.  Changed location (France).  settings show Internet access for both wi-fi connection and Local area connection.  Opened AVG Secure browser - same result.  Diags as follow:

Windows Network DiagnosticsPublisher details
Issues found
Security or firewall settings might be blocking the connection
Security or firewall settings might be blocking the connection
Security policy settings or firewall settings on this computer might be blocking the connection.Detected
Contact your network administratorCompleted

Issues foundDetection details
5Security or firewall settings might be blocking the connection
Detected
Security policy settings or firewall settings on this computer might be blocking the connection.
Regards, Dennis.

6

Thank you for clarifying, Dennis.
Please try visiting websites in different browser after connecting to a different server (location) in AVG Secure VPN to check if it helps.

7

Hello Dennis, 

We are sorry for the inconvenience caused. We will check and help you to resolve it. 

1. How do you confirm that AVG Secure VPN blocking the Internet Access?
2. What are all the AVG programs installed in your device?
3. Have you tried to disable each AVG program and check the status?

We look forward for your response.

2

Hello June,

We are glad to help you.
Could you please contact our AVG billing & sales team using this link: https://support.avg.com/support_sales_chat?l=en and they will check and help you to renew your AVG subscription at best offers and deals.
Thank you.

4

Thank you for writing us back, Dennis. 
We apologize for the inconvenience caused to you. 
We've sent you an email that offered free additional support to investigate and resolve this issue further.
Please check for the email and revert to us.