Hello Raana.
We're are sincerely sorry for the inconvenience.
I see that you were in touch with our technical support team and they have offered you a free remote assistance for further troubleshooting.
Please get connected with them at your convenience.
Appreciate your understanding.
I keep writing about this issue and I get no response except for change location or re-install. None of which worked.
How can I lodge a formal complaint and get some kind of a resolution for this issue
Raana
Hello Raana.
We're are sincerely sorry for the inconvenience.
I see that you were in touch with our technical support team and they have offered you a free remote assistance for further troubleshooting.
Please get connected with them at your convenience.
Appreciate your understanding.