Internet Browser stopped working

AVG Protection
9

Hi Margaret,

We are sorry to know that you have decided to change the service provider.

However, we can help you to resolve the issue.

Are you still facing the issue with the AVG program?

Keep us posted.

10

Didn't get any error message just would not open, my internet browser still will not open.

4

Hi Margaret,

We are sorry to know that you have decided to change the service provider.

However, we can help you to resolve the issue.

Are you still facing the issue with the AVG program?

Keep us posted.

1

I have used AVG for quite a while and been happy with it but this last year my AVG Ultimate has stopped working a number of times so has had to be uninstalled then reinstalled which puts my computer at risk if I don't notice it has stopped working. Now my AVG Internet browser has stopped working for the second time. My subscription is due for renewal in 10 days time and I am considering switching to another company.

8

Thank you my issue has hopefully been resolved by the remote assistance team

3

Didn't get any error message just would not open, my internet browser still will not open.

7

We are glad to know that the issue is resolved by our remote team, Margaret.
Feel free to contact us, if you have further queries.

2

We are sorry to hear this.

Are you referring to the AVG Secure browser?

Did you get any error message when you try to load the program?

If so, please share us the screenshot of the message.

You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.

Keep us posted

5

Margaret, I have sent an email containing instructions to get connected with our remote assistance team. Please follow those instructions to get in touch with them to resolve your issues.

11

We are glad to know that the issue is resolved by our remote team, Margaret.
Feel free to contact us, if you have further queries.

6

Since reinstalling my AVG Ultimate it has been working okay for now but the AVG internet browser won't load up so I am having to use one of the other browsers. I don't want to leave AVG if this issue can be solved.