Decided to upgrade to full support. iMac windows 10.11.6
Did the steps without incident
Credit card details given.
Installation successful apparently.
Opted for the initial free trial,
The AVG dashboard had all the features.
went on line couldn't connect, numerous attempts with a few browsers.
Finally uninstalled AVG, OTT maybe, but it worked.Got on line
Decided to redownload the app. the basic form of the dashboard appeared.
No evidence that I had completed a financial transaction, nothing in email,
I just wonder what jappened to my credit card detail?
Any suggestions?
Thank you for uploading the screenshot, Thomas. We are able to see it.
Unfortunately, there are not any records of a recent transaction on your AVG account. In the transaction was successful, you would have received a confirmation email from AVG.
I notice that you have an active subscription for AVG Internet Security Multi-device. This includes paid protection for Windows, Mac and Android devices.
Click the link below for steps to activate AVG Internet Security on Mac:
https://support.avg.com/SupportArticleView?urlname=Activate-Mac-AVG-Internet-Security
I also see that you have AVG TuneUp Multi-device and a separate AVG PC TuneUp (1 computer) license. Since AVG TuneUp Multi-device covers up to 10 devices (Windows, Mac and Android), shall I cancel the automatic renewal of AVG PC TuneUp (1 computer) license to avoid duplicating the subscriptions?
Hi Thomas,
We're glad to look into this & help you.
Upon checking your account, we see that you've recently purchased AVG TuneUp Unlimited.
Please let us know if the operating system of your device is MAC 10.11.6 (EI Captain).
Also, as we're uncertain about the dashboard that shows as basic protection, would you be so kind to share us the screenshot of it?
Thank you Dinish.
I can confirmthat my OS x is 10.11.6 El Capitan - antiquated, but so am I
I got back on the Internet by downloading and installing the app. it came in basic form, but I was reluctant to look for the upgrade.
I thought the same might happen again, and thayt I would once agai be asked for my credit card details.
I will try to insert the screen shot without obliterating my reply
Activation invalid!
Copied and pated, but no way!
Stumped!
Please cancel the automatic renewal of AVG PC Tuneup(1Computer) as advised
Hi Thomas,
We're glad to look into this & help you.
Upon checking your account, we see that you've recently purchased AVG TuneUp Unlimited.
Please let us know if the operating system of your device is MAC 10.11.6 (EI Captain).
Also, as we're uncertain about the dashboard that shows as basic protection, would you be so kind to share us the screenshot of it?