Internet constantly disconnects and disconnects

AVG VPN
6

Hello
You are talking to a completely non-technical person. I have no idea what your reply means. Can you try again in non technical language please?

Thanks

5

Hi Marie,

I regret for the inconvenience with AVG Secure VPN.

I suggest you to change the location of AVG Secure VPN servers and check if you experience the same.

Also, check if kill switch option is enabled. If so, please disable it and monitor.

Kindly write back in this post if you need any help.

1

Hello, having purchased Secure VPN in April I still can't get it to work and have uninstalled it 3 times now.  There is a constant loop of about 75 seconds where it connects and disconnects and renders my laptop useless. I have a video of what it's doing but can't find a way of connecting to AVG to get help.  My previous chat message went unanswered. Can someone from AVG please contact me to help me get the value from the product I have paid for.

4

Let me rephrase it much simpler, Marie
Follow the instructions 'Connect to a different location' from this article and check if the issue persists.
https://support.avg.com/SupportArticleView?urlname=Use-AVG-Secure-VPN
Kill Switch: Enable this option to block your internet connection if AVG Secure VPN servers unexpectedly disconnect.
And to check if the kill switch is enable or not,  
You can refer the same article for the steps to find it and kindly disable.
Keep us posted.

2

Hello
You are talking to a completely non-technical person. I have no idea what your reply means. Can you try again in non technical language please?

Thanks

3

Hi Marie,

I regret for the inconvenience with AVG Secure VPN.

I suggest you to change the location of AVG Secure VPN servers and check if you experience the same.

Also, check if kill switch option is enabled. If so, please disable it and monitor.

Kindly write back in this post if you need any help.