Internet not getting connected

AVG Performance
4

Hello Raja,
Thank you for contacting AVG Community.
We understand that few days ago you have installed AVG products on your laptop and your internet is not getting connected.
We are really sorry to know this. We'll certainly check and help you out.
Could you please check if you are able to access internet when AVG Secure VPN is disabled?
If you're having trouble connecting to the internet with AVG, you can try these steps:  
Check your network configuration:
Select a different AVG server location, or try disconnecting other VPN services.  
Please check whether your network is marked as trusted.
To mark a network as trusted in AVG Internet Security, you can do the following:  
-Open AVG Internet Security  
-Select the Web & Email tile  
-Click Open above Enhanced Firewall  
-Select the Networks tab  
-Click Show settings next to the network you want to manage  
-Select I trust this network  
This option is recommended for private networks.
Please do try the above steps and let us know if you still face the same issue.
Thank you and keep us updated.

1

few days back I installed all AVG products on my laptop and aster 7 days when I opened again my lap top, internet not getting connected.  very disappointed with this AVG performance.

need to resolve, how?

regards,
raj

3

Hello Raja,
Thank you for contacting AVG Community.
We understand that few days ago you have installed AVG products on your laptop and your internet is not getting connected.
We are really sorry to know this. We'll certainly check and help you out.
Could you please check if you are able to access internet when AVG Secure VPN is disabled?
If you're having trouble connecting to the internet with AVG, you can try these steps:  
Check your network configuration:
Select a different AVG server location, or try disconnecting other VPN services.  
Please check whether your network is marked as trusted.
To mark a network as trusted in AVG Internet Security, you can do the following:  
-Open AVG Internet Security  
-Select the Web & Email tile  
-Click Open above Enhanced Firewall  
-Select the Networks tab  
-Click Show settings next to the network you want to manage  
-Select I trust this network  
This option is recommended for private networks.
Please do try the above steps and let us know if you still face the same issue.
Thank you and keep us updated.

2

Thank you for writing us back, 
We apologize for the inconvenience caused to you.
We certainly check and help you with the issue caused
We have sent an email to your email address offering additional help please check the email and revert us back for further help.