Hello Karen,
We regret for the inconvenience caused. Please try to follow the instructions provided below and check whether it resolves the issue :
- Disable AVG Self Protection
- Go to Control Panel -> Network Connections -> right click on the network area which is active -> "Properties"
A/
- If there is "AVG Network filter driver" uninstall it and restart the computer twice
- AVG Firewall initializes auto-repair function so "AVG Network filter driver" should be automatically installed (therefore two restarts are needed)
B/
- If there isn't "AVG Network filter driver" click "Install " -> "Service" -> "Have Disk" -> "Browse" and look for
c:\Program Files\AVG\AVG2015\Drivers\avgfwfd.inf
- Click "Open" button and follow the prompts
- Restart the computer twice
C/
- Enable AVG Self Protection back
I am ready to call for a refund. My internet is not working after upgrading avg
Hello Karen,
We regret for the inconvenience caused. Please try to follow the instructions provided below and check whether it resolves the issue :
- Disable AVG Self Protection
- Go to Control Panel -> Network Connections -> right click on the network area which is active -> "Properties"
A/
- If there is "AVG Network filter driver" uninstall it and restart the computer twice
- AVG Firewall initializes auto-repair function so "AVG Network filter driver" should be automatically installed (therefore two restarts are needed)
B/
- If there isn't "AVG Network filter driver" click "Install " -> "Service" -> "Have Disk" -> "Browse" and look for
c:\Program Files\AVG\AVG2015\Drivers\avgfwfd.inf
- Click "Open" button and follow the prompts
- Restart the computer twice
C/
- Enable AVG Self Protection back