Internet security 2018

AVG Performance
1

unable to download and install server update files get unknown error. virus definitions download and install correctly

5

Hi Robert,

This should not be happening.

Please change your DNS Server and then try updating. To change DNS Server, please follow the steps below:

  1. Please press "Windows Key" and "R" together, it will open the "Run" command box.
  2. Now type ncpa.cpl on the run command and click OK.
  3. Select the active network, right click on that and select "Properties".
  4. It will open the Network Properties dialog box.
  5. Under "Networking" tab, look for "Internet Protocol Version(TCP/IPv4)".
  6. Click on Internet Protocol Version(TCP/IPv4), it will enable its properties on the bottom right corner.
  7. Click on "Properties".
  8. Now, enable the "Use the following DNS address" (last radio button).
  9. Now in Preferred DNS server, enter 8.8.8.8 and in the Alternate DNS server, enter 8.8.4.4
  10. Click OK.
3

I am happy to hear that your issue is resolved. We appreciate  your time and co-operation.

2

Worked great, Thanks!

4

Hi Robert,

This should not be happening.

Please change your DNS Server and then try updating. To change DNS Server, please follow the steps below:

  1. Please press "Windows Key" and "R" together, it will open the "Run" command box.
  2. Now type ncpa.cpl on the run command and click OK.
  3. Select the active network, right click on that and select "Properties".
  4. It will open the Network Properties dialog box.
  5. Under "Networking" tab, look for "Internet Protocol Version(TCP/IPv4)".
  6. Click on Internet Protocol Version(TCP/IPv4), it will enable its properties on the bottom right corner.
  7. Click on "Properties".
  8. Now, enable the "Use the following DNS address" (last radio button).
  9. Now in Preferred DNS server, enter 8.8.8.8 and in the Alternate DNS server, enter 8.8.4.4
  10. Click OK.