Internet Security Affectin Wireless USB Adaptor

Hello Melanie,
We sincerely apologize for the difficulties you are currently experiencing.
Could you please let us know the name of the AVG product you have installed in your pc? we request you to disable AVG http://avgread.me/1GnMD3N and then check whether your internet gets disconnected when your pc is idle.
Please feel free to contact us for any further assistance. Thank you.

since December 2012 we have operated our internet connection on this PC using a Belkin WIRELESS DUAL-BAND N+ moDEm-RoUTER PLAY N600 DB with a Wireless USB Adaptor plugged into the PC.

 

We have had no issues with connecting to the internet this way. However since we renewed our licence in Sept 2015 and received the latest version of Internet Security we have had difficulties. If the PC is idle the Wireless USB Adaptor appears to go into sleep mode and disconnects from the router resulting in us having to manually reconnect with the router. (We also use a tablet and at times our cell phones to access the internet using the same router and have no issues so the router is not the problem)

 

At the time of downloading the renewal I recall being prompted to activate the disable mode on programmes that are not used often as a power saving option however I do not recall the Belkin wireless adaptor being one of those.

 

Also since this upgrade whenever I access an internet site that requires me to enter a password (ie internet banking) there is approx a 20-30 sec lag before I am able to type in the relevant boxes. This we have never encountered before either

 

Before I rush out and buy new hardware are you able to advise if you have encountered this issue with the new Internet Security.

Hello Melanie,
We sincerely apologize for the difficulties you are currently experiencing.
Could you please let us know the name of the AVG product you have installed in your pc? we request you to disable AVG http://avgread.me/1GnMD3N and then check whether your internet gets disconnected when your pc is idle.
Please feel free to contact us for any further assistance. Thank you.

Aravind I disabled the AVG as suggested. I did this for 15 mins and in that time the Wireless USB did not go into sleep mode so obviously there is a command within the AVG Security which is disabling the USB drive when idle. Can you now help me to identify to correct this. Thanks Melanie

Hello Melaine.
We apologize for the inconvenience caused.
Do you use any software when you connect the modem to your PC? If so, please have a look at the steps in the articles below to add that application to AVG's exceptions list.
1) http://support.avg.com/SupportArticleView?urlname=Allow-application-in-AVG-Firewall
2) http://support.avg.com/SupportArticleView?urlname=How-to-exclude-file-folder-or-website-from-AVG-scanning
Please feel free to get back to us for any issues with AVG. Thank you.

Hello Melanie,
Thank you for detail explanation and quick response.
Please be informed that if AVG is disabled, AVG Firewall be automatically disabled and your Windows Firewall gets activated. Not to worry, you can disable and check whether your internet gets disconnected when your pc is idle.
We appreciate your valuable effort in trying to fix the issue. Thank you.