Hello Lara,
We regret for the inconvenience caused to you. Do you have any other anti virus program installed on your PC? If so, please uninstall them and then try to install AVG. If there is none, please run the AVG remover tool to remove all the remnants of the failed installation as described below. After you run the remover tool successfully, please download and reinstall AVG.
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG. Once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C:\ and remove it.
I downloaded the AVG Antivirus Protection Free program and opened it. When I tried to install Internet Security it loads to 75% and then shows an error message. The message is as follows: An unknown issue has prevented Internet Security from installing. Error code: 0xe001c00d
Thanks
Hello Lara,
We regret for the inconvenience caused to you. Do you have any other anti virus program installed on your PC? If so, please uninstall them and then try to install AVG. If there is none, please run the AVG remover tool to remove all the remnants of the failed installation as described below. After you run the remover tool successfully, please download and reinstall AVG.
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG. Once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C:\ and remove it.