Internet Security Doesn't Work, AVG Don't Recognise I've Paid

AVG Protection
1

I recently purchased Internet Security Multi Device protection. Every time I try to fix the problems on my computer it asks me to pay, so I have no service.  I uninstalled the programme & re-installed but it makes no difference.  Any help would be appreciated.

5

Hi Karen,

You've reached the AVG community support forum.
We apologize for the inconvenience. We'll certainly look into this and help you.
First, please refer to this article and make sure that your AVG Internet Security program has been activated.
If the issue still persists after your AVG Internet Security program has been activated, please share us a screenshot of the purchase prompt you've been receiving, so that we can check and help you accordingly.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance!

4

Krishna, thanks I did receive your email & tried to do as directed, but nothing happened.  I tried to uninstall AVG before doing so, in order to reinstall, but it didn't uninstall either.  I'm in Italy, I don't know if that is why you couldn't gain access remotely.
Karen

2

Thank yoou Midhun
I coudn't find the print screen on my laptop but did take a photo of the screen.  I don't see where it offers to let me download a photo.  In any case I can describe what it is I get when I try to fix performance issues: I am sent to the screen which asks me to select a subscription for tune up option.  Three options are offered, in the middle is the 2 year subscription, which they have ticked.  That is the subscription I paid for.  When I press continue it takes me to the payment page.  I do have a subscription page, where it offers me a download.  I have already downloaded the programme.  I'm guessing that I can only do it from the subscription page for it to work.  Please confirm this.

3

Hi Karen,

You've reached the AVG community support forum.
We apologize for the inconvenience. We'll certainly look into this and help you.
First, please refer to this article and make sure that your AVG Internet Security program has been activated.
If the issue still persists after your AVG Internet Security program has been activated, please share us a screenshot of the purchase prompt you've been receiving, so that we can check and help you accordingly.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance!