Hello Cecilia,
We regret for the inconvenience caused. Please try to activate your subscription using the instructions on the article http://avgclick.me/ActivateZen and check whether it resolves the issue.
Please, can someone help me understand this. I just purchased AGV Ultimate and installed it on my computer. I am logged in to my account, but it still says that my Internet Security expires in 30 days. How can that be? I just payed for it?!?
Would be so thankful for some answers, I feel like I'm being ripped off.
Hello Cecilia,
We regret for the inconvenience caused. Please try to activate your subscription using the instructions on the article http://avgclick.me/ActivateZen and check whether it resolves the issue.
If you have already activated the program please try to reactivate your subscription using the instructions provided below and check if it helps :
1. Click on your email id on the right top corner of the AVG Zen program.
2. You could find the option to logout as admin, please click on it.
3. Once done you will be logged out as admin.
4. Now you could find Connected button in place of your email id.
5. Please click on it and select 'Leave this network'.
6. Close and reopen the AVG program.
7. Click Connect in the right top part of the Zen window.
8. Click Create a new Zen Network or Connect to an existing Zen Network.
9. Fill in your AVG MyAccount login (your email address) and password, and then click Connect.
10. AVG Zen will recognize your subscription and your AVG product will be activated.
Thank you.