Alan, if the AVG page didn't keep taking me round in circles then the post would not have appeared three times.
Same happens when I click on the link sent to me to resolve the problem. It keeps taking me to different pages where I have to sign in yet again.
The message I received Gulam was as follows:
AVG is not able to recognise your License Number.
Please click re-enter your license number gain.
The error code I got was 0xC0070643
I tried re-entering my license number but it just took me back to the message.
It would not let me uninstall AVG so that I could install th new version, but I have now the "uninstaller" tool and successfully uninstalled AVG 2015 and installed AVG 2016.
I see from posts above that I am not the only one having this problem over the last few days. Unfortunately because the older version failed completely, I had no way of checking its expiry date and am wondering now whether I have paid out for a new version when I still had time on my old License.
Jan, I've just clicked on the link provided by Gulam Shaik Mohammed (AVG Technologies) above & it works perfectly OK. It provided you with this info…
Hello Jan,
We apologize for the inconvenience caused.
We understand that you are experiencing issue with installing AVG Internet Security.
May I know the exact error message you have received along with the error code?
Thank you.
AVG Guru
Hello Jan,
You can find answer to your question together with your another post here( https://support.avg.com/answers?id=906b0000000Xa9A ).
Please try keep whole conversation in one question/thread to speed up resolution.
Thank you.
My AVG Internet Security failed this evening and I can't access it at all. I purchased the 2016 version and installation has now failed 3 times.
Any suggestions.
Jan Rees
Hello Jan,
You can verify the license number by clicking Support in the top menu. Your license number and validity will be shown, along with other product information.
Thank you.
Alan, if the AVG page didn't keep taking me round in circles then the post would not have appeared three times.
Same happens when I click on the link sent to me to resolve the problem. It keeps taking me to different pages where I have to sign in yet again.
The message I received Gulam was as follows:
AVG is not able to recognise your License Number.
Please click re-enter your license number gain.
The error code I got was 0xC0070643
I tried re-entering my license number but it just took me back to the message.
It would not let me uninstall AVG so that I could install th new version, but I have now the "uninstaller" tool and successfully uninstalled AVG 2015 and installed AVG 2016.
I see from posts above that I am not the only one having this problem over the last few days. Unfortunately because the older version failed completely, I had no way of checking its expiry date and am wondering now whether I have paid out for a new version when I still had time on my old License.
Jan, Please refrain from carrying out multiple postings on the same subject! You won't obtain an answer to your query any faster!.
AVG Guru
Hello Jan,
Pleased to see that you appear to be now sorted. And we will take that as your valuable feedback and definitely improve your experience. Thanks for returning to the Community & posting.
Hello Jan,
You can find answer to your question together with your another post here( https://support.avg.com/answers?id=906b0000000Xa9A ).
Please try keep whole conversation in one question/thread to speed up resolution.
Thank you.