Hi Ghazal,
Thank you for contacting AVG Community Forum. I see you are facing issues with your AVG Internet Security got changed to AVG Free Antivirus. I am sorry for the inconvenience. As per our system and, the information I have checked, I can see that the refund of your order AVG Internet Security was successfully completed. Since your order was refunded, we have blacklisted AVG Internet Security. If you wish to restart your service, Please let me know so that I can assist you to get connected to our designated sales Team for further assistance. Please reply us how you like to proceed. Thank you!
So I bought Internet Security and suddenly the AVG Internet Security app got changed to FREE Antivirus app. I don't know why this happened. I really need help as I do not know what is going on.
Thank you for writing us back.
I see you have already concern team and they are helping you with the above concern.
Please feel free to reach us again if you need any other help with AVG.
Thank you.
This must be a mistake. I never asked for a refund and the wrong order must have been given to be refunded.
Hi Ghazal,
Thank you for contacting AVG Community Forum. I see you are facing issues with your AVG Internet Security got changed to AVG Free Antivirus. I am sorry for the inconvenience. As per our system and, the information I have checked, I can see that the refund of your order AVG Internet Security was successfully completed. Since your order was refunded, we have blacklisted AVG Internet Security. If you wish to restart your service, Please let me know so that I can assist you to get connected to our designated sales Team for further assistance. Please reply us how you like to proceed. Thank you!
Thank you for writing us back.
Upon checking you have reached our concern team and requested refund hence we have processed refund for the order.
Please feel free to reach us again if you need any other help with AVG.
Thank you.