Hello Karlien,
Thank you for the information. As you are using only one device, I will help you to get a refund for AVG Internet Security Unlimited and you can use AVG Internet Security license valid till 5/23/2018. To install AVG Internet Security, please click on Try it free and activate the trial version with your license number.
To activate with the license, please open AVG Internet Security> Menu > About > Subscription > Logout > Enter the license.
Once you enter the license the program will get activated. To activate AVG PC TuneUp, please follow the article http://support.avg.com/SupportArticleView?urlname=Activate-AVG-Zen-Protection-Performance-or-Ultimate
If you face any difficulties, please do contact us for further assistance.
Hello Karlien,
I apologize for the inconvenience. I will help you to fix the issue. On checking your account, I see that you have a valid AVG Internet Security unlimited and AVG Internet Security license for 1 computer. May I know how many computers you are using? Also, please share the screenshot http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot of your AVG dashboard to check the version and assist further.
I have bought the avg internet security, TWICE, but it doesn't seem to activate on my avg. Yesterday, after restarting my laptop 3 times, the internet security finally appeared, but after a while it went away again and now whenever i click internet security from the main menu all I get is a pop up that tells me to try a free 30 day trial or buy the official internet security. I can't click it away or get to any settings from there, and all the tutorials on avg are from an outdated version that has different menus and appearences than my avg since an update. Please help since i've already looked at all the tutorials and I can't figure out how to get past this
Hello Karlien,
Thank you for the information. As you are using only one device, I will help you to get a refund for AVG Internet Security Unlimited and you can use AVG Internet Security license valid till 5/23/2018. To install AVG Internet Security, please click on Try it free and activate the trial version with your license number.
To activate with the license, please open AVG Internet Security> Menu > About > Subscription > Logout > Enter the license.
Once you enter the license the program will get activated. To activate AVG PC TuneUp, please follow the article http://support.avg.com/SupportArticleView?urlname=Activate-AVG-Zen-Protection-Performance-or-Ultimate
If you face any difficulties, please do contact us for further assistance.