Internet Security Licence Number

Hello Robert,

I am sorry to hear that you are unable to activate AVG Internet Security using the license number. I have emailed you the steps to get connected to the AVG remote support, please follow the same and the remote team will activate AVG for you.

I've recently had my computer wiped clean and the operating system re-loaded due to virus and malware attacks.
This happened a week after I renewed my internet security and tune up subscriptions.
I've down loaded the tune up software OK but when I try to download the internet software it doesn't recognize my licence number.  
I got my licence number sent to me by email, just to double check it but it still doesn't recognize it.
Can you help me, please?

Hello Robert,

I am sorry to hear that you are unable to activate AVG Internet Security using the license number. I have emailed you the steps to get connected to the AVG remote support, please follow the same and the remote team will activate AVG for you.