Internet security package

Hello Irida,

Due to some technical problem, you have been charged automatically for AVG Internet Security twice. I also see that you have contacted our sales team and requested a refund for the price AUD 203.49.

I have escalated a case to the concern team regarding the wrong expiry date of the recent charge. We will contact you via email once the issue is fixed.

Your patience is much appreciated.

Have I been billed twice for same product. I paid for a 2yr subscription on May 19 thru riverdigital.Order no
13543719406.
Today automatic payment out of my account by AVg for same product. Order no
70110669698.
Why two orders/ payments? 
Please explain and provide details.
Cheers
Irida
 

Hello Irida,

Thank you for being patient.
The issue with your AVG Internet Security - Unlimited Devices (2 years subscription) product is now resolved.
It expires on 4th July 2020.
The subscription should be recognized automatically by the program.
To check that, open AVG Internet Security interface, click on "My AVG–>My Subscriptions".
If it shows incorrect expiry date, click on "Log out" and select "Log in' to enter your AVG my account credentials.
Wait for 2-3 minutes to check whether it shows correct expiry date.
Feel free to contact us if you need further help.

Hello Irida,

Due to some technical problem, you have been charged automatically for AVG Internet Security twice. I also see that you have contacted our sales team and requested a refund for the price AUD 203.49.

I have escalated a case to the concern team regarding the wrong expiry date of the recent charge. We will contact you via email once the issue is fixed.

Your patience is much appreciated.