Hello, Bunny.
I apologize for any inconvenience this may have caused to you. I would like to confirm that auto renewal on your AVG Internet Security (1 computer) license has been cancelled successfully. I request you to activate AVG trial version using your paid license number as suggested in this article http://support.avg.com/SupportArticleView?urlname=Activate-AVG-AntiVirus-or-Internet-Security-with-a-new-license-number to redeem your paid subscription.
Hi there,
I bought AVG Internet Security on 8/2/17, Order Number: 701-******.
I downloaded it and everything was working fine. I wanted to cancel the automatic renewal. The email stated that I wouldn't get a refund, but I would retain access to the product I purchased until its expiration, which should be 8/2/18.
Today, something weird happened and I noticed I didn't have Full Protection, that I only had Basic Protection. The program asked if I wanted full protection, with a firewall. Obviously I do since I paid for it just over 4 months ago. So I clicked on something to the effect of, yes, give me full protection.
Now, the expiration date states it's 1/15/2018. I'm super confused because I paid for Internet Security in August and now it's reverted to a FREE Trial.
All I wanted to do was cancel the Automatic Renewal… I've had AVG for several years, but I don't like that it automatically renews.
Can you please help get my paid subscription back?
Hello, Bunny.
I apologize for any inconvenience this may have caused to you. I would like to confirm that auto renewal on your AVG Internet Security (1 computer) license has been cancelled successfully. I request you to activate AVG trial version using your paid license number as suggested in this article http://support.avg.com/SupportArticleView?urlname=Activate-AVG-AntiVirus-or-Internet-Security-with-a-new-license-number to redeem your paid subscription.
Great, that worked! Thank you for your help! 