Internet Security portion has expired

Hi David,
For help on this issue please try reinstall AVG according to this article.
Thanks

Windows 8.
I had AVG Internet Security was installed in 2014 which expired Dec 2014.  
I installed AVG Ultimate in Nov 2014.  
Internet security portion of ZEN Ulitmate is not active (it expired with the old version).  
I log into my AVG account online and everything looks green ok for ultimate.  
Support chat had no answers for me.  Very not helpful.  
Email chat is not available because AVG tech support form won't accept may email address as valid!  
Is there any help available on this??

Hi David,
For help on this issue please try reinstall AVG according to this article.
Thanks

David, When available, A member of the official AVG Community Support in Brno, Czech Rep… (Working Hours [Mon-Fri] 9:00am - 5:00pm CET) will see your topic & respond but please bear in mind that it's now the weekend.
AVG Guru