Hello Michael,
We apologize for the inconvenience caused. To resolve the issue, I suggest you to remove all the AVG programs and its traces using 'AVG Remover Tool' ( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After running AVG Remover, you may need to manually uninstall/delete any remaining AVG applications from 'Control panel' and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then I request you to install your program 'AVG Internet Security' by clicking on http://files-download.avg.com/inst/mp/AVG_Internet_Security_742.exe and then install 'AVG Performance' by following the instructions in http://avgread.me/1If7pzz .Please follow these instructions and let us know the status. Thank you.
I have had AVG Internet Secuity installed for over 3 months now and have had no problems. In the last week on more than 3 occasions when I have started up the computer, I have got the message that the security key is not recognised and I have had to input if afresh to get started. Having got a bit fed up with this I tried reinstalling the product by download as this was the recommended solution. However on trying this have got the message that I cannot install as the existing installed product is "incompatible" with the downloaded one to be installed. I would really like help from AVG on this as it is their product but if anyone has any ideas they would be gratefully received. Thanks
Hello Michael,
We apologize for the inconvenience caused. To resolve the issue, I suggest you to remove all the AVG programs and its traces using 'AVG Remover Tool' ( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After running AVG Remover, you may need to manually uninstall/delete any remaining AVG applications from 'Control panel' and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then I request you to install your program 'AVG Internet Security' by clicking on http://files-download.avg.com/inst/mp/AVG_Internet_Security_742.exe and then install 'AVG Performance' by following the instructions in http://avgread.me/1If7pzz .Please follow these instructions and let us know the status. Thank you.