Hello Elaine,
Let's have a look into this together.
You have an active AVG Internet Security Unlimited subscription valid till November 26, 2020. It does not require license number, product key for activation and can be activated using AVG My Account email address and password.
Please open AVG Internet Security icon - My AVG - My subscriptions - click on 'Remove license/Log out' option to remove the existing license. Please be informed that we need to completely remove the existing license to activate your new subscription.
Click on 'Remove license/Log out' until you encounter with two options "Login and Enter License number". If you get the Login option, please enter your AVG My account email ID and password and click OK to activate.
Once you entered it, your AVG will be updated automatically and requests a restart. Please restart your PC and check if the activation is successful.
Keep us posted here.
Hello Elaine,
Let's have a look into this together.
You have an active AVG Internet Security Unlimited subscription valid till November 26, 2020. It does not require license number, product key for activation and can be activated using AVG My Account email address and password.
Please open AVG Internet Security icon - My AVG - My subscriptions - click on 'Remove license/Log out' option to remove the existing license. Please be informed that we need to completely remove the existing license to activate your new subscription.
Click on 'Remove license/Log out' until you encounter with two options "Login and Enter License number". If you get the Login option, please enter your AVG My account email ID and password and click OK to activate.
Once you entered it, your AVG will be updated automatically and requests a restart. Please restart your PC and check if the activation is successful.
Keep us posted here.
Have just renewed as a download and although it says I'm protected my subscription still shows as old expiry. It also states that there is no product key with internet security 2018…I have been trying to sort this now all morning ! Can anyone help