Internet security sends vpn file to virus vault and disconnects it

Hello Andrew,
We are sorry that you are facing issue VPN, We will help you with this issue. If you receive any pop up saying protect or allow then please click allow and if you receive any pop saying I trusted this network. If you still facing any issue please follow the email instruction, we sent you and we will fix this issue by connecting your system remotely.
Thank you.

Hello. I have an Asus laptop running windows 10 pro, 64 bit. I have avg internet security 2015, and have had paid avg for about 10 years.  I have nordvpn, for a couple of weeks. Avg is regularly sending the vpn file to the virus vault and disconnecting my vpn, automatically doing this. I restore the file from the virus vault, and I can connect to the vpn, but this may only last 5 mins before avg sends it back to the virus vault. After checking a few posts here, I entered the file into options/advanced/exceptions, making sure boxes were ticked telling avg to always ignore this file. This lasted a day. Avg has gone back to sending the vpn file to virus vault. I am not computer savvy.
Is there anything I can do?Thank you. Regards, Andrew
 

Hello Andrew,
We are sorry that you are facing issue VPN, We will help you with this issue. If you receive any pop up saying protect or allow then please click allow and if you receive any pop saying I trusted this network. If you still facing any issue please follow the email instruction, we sent you and we will fix this issue by connecting your system remotely.
Thank you.