Hello Ralph,
We are sorry to know that AVG stopped working. To assist you better, could you please send us the screenshot of the error message you see in the AVG program? The AVG check for virus definition updates automatically once in a day and for product updates once in 3 days.
Thank you.
I updated my Windows 10 today and after update, my AVG Internet Security stopped working. I put in my AVG license number and even tried to reload Internet Security, but still no luck. I assume there is something about the new update of windows that makes Internet Security not work. My question is when will an update to Internet Security be available?
Hello Ralph,
Thank you for the screenshot, in this case we suggest you to completely remove the AVG program in your computer and then install the AVG Internet Security again. Please click on this link to run AVG Remover tool
http://download.avg.com/filedir/util/AVG_Remover.exe
Note: Once the removal of AVG is complete, go to C Drive and delete the AVG remover folder. After which you can install AVG. And you can reinstall AVG from this link http://files-download.avg.com/inst/mp/AVG_Protection_806.exe
Thank you.
Here is my screen shot of the error message I received when I try to install my new version of AVG Internet Security:
Hello Ralph,
We are sorry to know that AVG stopped working. To assist you better, could you please send us the screenshot of the error message you see in the AVG program? The AVG check for virus definition updates automatically once in a day and for product updates once in 3 days.
Thank you.
Thanks for your help. I followed your recent advice and removed the AVG program and re-installed it, as instructed and now everything works fine again. Thanks again for your help, you were great.
Ralph Waite