Hello Douglas,
I understand the inconvenience.
Please run AVG Clear tool followed by AVG removal tool as mentioned in this article: https://support.avg.com/SupportArticleView?l=en&urlName=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to remove AVG traces.
NOTE: If there are no AVG program found, click on "Run Anyway" to proceed with the removal.
(click here) to see the steps for installing your AVG Internet Security program.
Keep us informed about the status.
I'm just over half way through my 2 year subscription, and suddenly my protection has disappeared. When I try to reload it, I keep getting the message 'UI Failed to load. This is really embarrassing. AV Service is not responding.' Clicking 'restart service' has no effect. I've tried using the 'reset access tool', the 'AVG remover tool' and the 'Install AVG using the latest installation file tool', but all to no avail. The remover says there are no AVG components on the computer, and the installer says AVG is already installed!! Any suggestions would be gratefully received.
Hi Bala,
Thanks for the prompt response and the advice. Followed the steps, and all is up and running as it should be now.
Much appreciated,
Douglas