Charlotte,
We apologize for the difficulties. Could you please let us know your operating system version and its Service pack? AVG program will get installed only on the devices which have win XP SP3 or higher. For further reference, have a look at this article: http://support.avg.com/SupportArticleView?urlname=What-are-AVG-system-requirements-and-supported-opearting-systems. Please feel free to get back to us for any issues with AVG. Thank you!
The error message Incompatible operating system and the error code 0xe001f96c keep coming up when i try to download …any suggestions? I have had AVG on this same operating system for the years…
Charlotte
Charlotte,
We apologize for the difficulties. Could you please let us know your operating system version and its Service pack? AVG program will get installed only on the devices which have win XP SP3 or higher. For further reference, have a look at this article: http://support.avg.com/SupportArticleView?urlname=What-are-AVG-system-requirements-and-supported-opearting-systems. Please feel free to get back to us for any issues with AVG. Thank you!