Hi William,
We apologize for the inconvenience caused to you.
We will check and help you with this issue.
May I know the version of your AVG Internet Security program please?
Please follow the below steps and then check for the issue.
Open AVG Internet Security, and navigate to -> Menu -> Settings -> Basic Protection -> Email Shield -> Untick the "Scan outbound emails (SMTP)" checkbox.
Thank you and keep us updated.
Today (29 Aug 2022) I allowed suggested AVG Internet Security Update to be downloaded.
Since the update Outlook 2007 will not receive/send emails. The error message is 0x800CCC1A stating "Your server does not support the connection encryption type you have specified. Try changing the encryption method…"
No alteration had been made to the Outlook program.
I turned OFF AVG Internet Security and Outlook worked fine.
WHAT HAS AVG UPDATE DONE? HOW CAN THE ILL-EFFECT BE UNDONE? (Or do I have to cancel AVG and try another provider?)
I have same problem. I run windows 7 & using Microsoft outlook 2010 for my emails.
But since last update build 22.8.7500.439 my emails cannot connect to server, so I cannot recieve or send, avg is blocking all emails.
If I turn off "scan inbound emails" it works fine .
Hope it is fixed in next update.
if I turn OFF "Scan INBOUND emails" I can send and receive email
Hi William,
We apologize for the inconvenience caused to you.
We will check and help you with this issue.
May I know the version of your AVG Internet Security program please?
Please follow the below steps and then check for the issue.
Open AVG Internet Security, and navigate to -> Menu -> Settings -> Basic Protection -> Email Shield -> Untick the "Scan outbound emails (SMTP)" checkbox.
Thank you and keep us updated.
Yes Colin.
Our developers are working on the process of fixing it. It will be fixed as soon as possible. We really appreciate your patience.