Internet Security Update Failed

AVG Protection
3

Hello Ian,

This isn’t expected behavior. We’ll work through fixing this together.

Please follow the below steps and check if that fixes the issue.

-Please press Window key along with R key to open the Run command.
-Type ncpa.cpl on the Run command and enter to open the Network connections.
- Right-click on your active internet connection (this may be "Ethernet", "Wireless Network Connection" or "Local Area Connection" depending on how your computer is set up) and select Properties.
-In the Networking tab, click once on Internet Protocol (TCP/IP4) to highlight it, and then click Properties. 
-Select Use the following DNS server addresses and then enter the following:
Preferred DNS server: 8.8.8.8
Alternate DNS server: 8.8.4.4

-Click OK to finish.

If the issue persists, please provide the screenshot [http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of the error message to check and assist further.

1

Hi
I am getting the message "Update has not finished because the installation is corrupted." after an automatic update and each time when selecting to update manually.  The PC has been restarted.  I also have AVG PC Tuneup.
I would appreciate advice on how to rectify this.
Thank
Ian
Ian Hubble

2

Hello Ian,

This isn’t expected behavior. We’ll work through fixing this together.

Please follow the below steps and check if that fixes the issue.

-Please press Window key along with R key to open the Run command.
-Type ncpa.cpl on the Run command and enter to open the Network connections.
- Right-click on your active internet connection (this may be "Ethernet", "Wireless Network Connection" or "Local Area Connection" depending on how your computer is set up) and select Properties.
-In the Networking tab, click once on Internet Protocol (TCP/IP4) to highlight it, and then click Properties. 
-Select Use the following DNS server addresses and then enter the following:
Preferred DNS server: 8.8.8.8
Alternate DNS server: 8.8.4.4

-Click OK to finish.

If the issue persists, please provide the screenshot [http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of the error message to check and assist further.