Hi, Helen
We will help you in this.
Disable the updated AVG protection temporarily and check if you are able to access the Windows Update and check the audio drivers…
You can refer this article for the steps : https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus
And regarding the Firewall 'ON', could you share us the screenshot of that message?
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
I uploaded this latest update yesterday evening,
Since then, my audio drivers don't work (Audio service isn't running), my firewall isn't recognized as "on" by my PC, and I can't directly access Windows Update? I haven't changed anything else.
Can anybody help me, please?
Hi, Helen
We will help you in this.
Disable the updated AVG protection temporarily and check if you are able to access the Windows Update and check the audio drivers…
You can refer this article for the steps : https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus
And regarding the Firewall 'ON', could you share us the screenshot of that message?
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.