Hello Jane.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We certainly check and help you.
Please help us with a screenshot of the error to check and help you further.
Here is the link which has the steps to take a screenshot :
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=How+to+create+a+screenshot&supportType=home)
Thank you.
I have recently bought a new PC which came with Windows 11 and Outlook 23 installed. I then installed AVG AntiVirus Free
When I send/receive emails I keep getting an internet security warning as described at https://support.avg.com/SupportArticleView?l=en&urlName=Troubleshoot-invalid-AVG-Antivirus-email-certificate&supportType=home#idt_020.
I only collect emails from my domain which is administered by Namesco and I know that site is safe so I just want to stop this warning.
I have followed all the steps described in this article up to stage 7. However, when it gets to stage 8, I simply get a message saying no certificate is available. Please will you explain how I can get rid of this security message. Thank you very much.
Hello Jane.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We certainly check and help you.
Please help us with a screenshot of the error to check and help you further.
Here is the link which has the steps to take a screenshot :
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=How+to+create+a+screenshot&supportType=home)
Thank you.
Thank you for writing us back, Jane.
It seems you have not selected the certificate created earlier.
Please check the folder where you saved the certificate and then get back to outlook and select the file from the correct folder to load up the certificate.
If you still have the issue please let us know.
Thank you.
Thank you for writing back to us, Jane.
We appreciate your time and efforts in trying to resolve this issue.
To further investigate this issue and help you resolve it, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them at your convenient time.
Thank you for sharing us the screenshots, Jane.
Please clarify whether you've successfully exported the certificate by accessing geek area of AVG program, as mentioned in the provided article.