Internet Security - Web & Email, Computer Protection "Broken"

Hello Sheri,
We regret the inconvenience caused. We would request you to remove previously installed AVG program traces from your system using AVG Remover tool and then try to reinstall AVG Internet Security for unlimited devices.
Note:If you have installed any other Antivirus  programs like AVAST, NORTON, MCAFEE or KASPERSKY, Please uninstall it first to avoid conflicts when installing AVG.
Once you have uninstalled from your system,try to follow the steps which mentioned below.
Remover and Download:
1) To download AVG remover tool, please click on this link: http://download.avg.com/filedir/util/AVG_Remover.exe .
Please ignore the restart, if it prompt on your screen.
Run AVG clear tool, if you had installed AVG 2017 version: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe .

I have installed my AVG Ultimate and originally had another security program on my system. I have uninstalled any malware of antivirus on my system other than AVG. I keep getting the alert that my web & email as well as computer protection is broken. There is a "fix now" button that does not make any change to this status. Additionally, the alert states the protection will be enabled with a system restart. I have tried this with no changes.

What am I missing?

Thanks!
2) Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.
4)Once you have logged into your PC after the restart, please go to C:\ drive and delete the "AVG REMOVER" folder manually.
Note : Please use the AVG Remover tool mentioned on the article to uninstall the AVG program more effectively.
Download and install AVG Internet Security for unlimited devices: http://files-download.avg.com/inst/mp/Internet_Security_1824.exe .
If you still face any issues with installation, please get back with us we are here to help you.
Thank you.
Hello Sheri,
We regret the inconvenience caused. We would request you to remove previously installed AVG program traces from your system using AVG Remover tool and then try to reinstall AVG Internet Security for unlimited devices.
Note:If you have installed any other Antivirus  programs like AVAST, NORTON, MCAFEE or KASPERSKY, Please uninstall it first to avoid conflicts when installing AVG.
Once you have uninstalled from your system,try to follow the steps which mentioned below.
Remover and Download:
1) To download AVG remover tool, please click on this link: http://download.avg.com/filedir/util/AVG_Remover.exe .
Please ignore the restart, if it prompt on your screen.
Run AVG clear tool, if you had installed AVG 2017 version: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe .

Hello Judy,
We regret to hear about the inconvenience caused. We can see that you have contacted our Remote support team and you have replied to our email. Our remote support team would check and reply back to you, please use the email link to contact them back once you get the reply from our remote team. Thanks for your understanding.