Internet security

Hello Malcolm.
We are sorry to hear about the inconvenience caused. We would request you to run repair installation ( avgclick.me/RepairAVG ) of AVG to resolve your issue and update AVG successfully. Thank you.

I have AVG paid to Deember 2017 but cannot update the database. I have tried what is suggested on the support page but I am not sure about whether I use a proxy server or not. Would help if simple instructions were there. I cannot find how to contact AVG direct which I think is an option which should be available. Below is the popup which I get when I try to update. I am connected to my home wifi at full strength.

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Hello Malcolm.
We are sorry to hear about the inconvenience caused. We would request you to run repair installation ( avgclick.me/RepairAVG ) of AVG to resolve your issue and update AVG successfully. Thank you.

Malcolm, thank you for getting back to us.
We would request you to follow the steps in this article ( http://support.avg.com/SupportArticleView?urlname=How-to-set-AVG-to-update-using-a-proxy-server ) to set your AVG to update using a proxy server. Thank you.

OK but still am asked for proxy server or not, and if not to fill in ports etc. I do not have the knowledge to do this.

Possibly I should just reinstall the software.