Hello, Marinus.
I understand the inconvenience this may have caused. I see that the charge is appearing on your records and the product AVG Internet Security - Unlimited (1 year subscription) is active. Please uninstall the existing version of AVG Internet Security to install the new AVG Internet Security - Unlimited.
Click on the link below for instructions on how to uninstall AVG:
http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG
Then refer to steps provided in the link below on how to install AVG Internet Security - Unlimited:
http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection
I paid by credit card 73.97€ and get the answer that the payment is not arrived so they cancelled my order for internet security.
On my bank account I can see that the money is paid to AVG
Hello, Marinus.
I understand the inconvenience this may have caused. I see that the charge is appearing on your records and the product AVG Internet Security - Unlimited (1 year subscription) is active. Please uninstall the existing version of AVG Internet Security to install the new AVG Internet Security - Unlimited.
Click on the link below for instructions on how to uninstall AVG:
http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG
Then refer to steps provided in the link below on how to install AVG Internet Security - Unlimited:
http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection