Internet Security

General discussion
5

Hi Olaf,

We're glad to look into this & help you.
Upon checking your account, we're unable to find any active subscription. It might be registered under your alternate email. 
As it isn't recommended to share the license info over this post, we've sent you an email requesting it. 
Please revert to us via email to proceed further.

6

OK I've spent the last 3 days getting messed about by support staff. Basically, we are running around in circles. I'm sure they just copy and paste standard set questions and answers. Do they actually understand the English language? Because they keep repeating the same old advice over and over again, I'm starting to pull my hair out here. None of your solutions has worked, none. Now in the latest email, they are asking to do the same again! Do not email me with another standard scripted answer. I want a new activation code, that's all. No more useless advice driven down my throat again and again. Put in in touch with someone who can make things happen please

1

Since the new windows 10 main update, my internet security binds with windows defender. That is saying they are both running together. I did an uninstall of AVG and reinstalled it. Now it won't verify my license key at all. Then I used the removal tool and that can't find any AVG products on the PC!
So what is going on? Any ideas?

3

OK I've spent the last 3 days getting messed about by support staff. Basically, we are running around in circles. I'm sure they just copy and paste standard set questions and answers. Do they actually understand the English language? Because they keep repeating the same old advice over and over again, I'm starting to pull my hair out here. None of your solutions has worked, none. Now in the latest email, they are asking to do the same again! Do not email me with another standard scripted answer. I want a new activation code, that's all. No more useless advice driven down my throat again and again. Put in in touch with someone who can make things happen please

4

No one is contacting me. How long do I wait for I wonder

2

Please accept our sincere apologies, Olaf.

This isn't the experience we wanted you to have had.
As we've informed in our email to you, your issue/concern has already been escalated to our higher level of support.
They'll analyze the diagnostic logs collected from your computer & get back to you via email as soon as possible.
Meanwhile, your continued patience is very much appreciated.
Thank you for understanding in advance!