Someone from the senior team remotely tried to sort out the problem but could not. The Case number is: 10735352. The senior member told me that traces of Zemana Antilogger were causing the problem. I removed all traces of Zemana Antilogger, deleted and reinstalled AVG Internet Security. I then rebooted my computer and yet again AVG Internet Security will not run. In accordance with your promise please refund my money as your senior member said he would ask the relevant department to action.
I had the session with your engineers and was wondering when you were going to come up with a solution so that I can run Internet Security without having the concern that if I rebopot my computer it will no longer run
Hi Howard,
We'll certainly help you further.
Please share us the error message when you open AVG Internet Security in normal mode.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Keep us posted.
Internet security will not run and I get a message saying that it cannot be found or I do not have rights to access. When I check I find that it is suspended. By booting Windows 10 in Safe Mode I can uninstall the program and reinstall. All seems fine until I have to restart my computer and then Internet Security will not run and I get the same messages. I have tried to uninstall and reinstall several times but on reboot the same thing happens
I had the session with your engineers and was wondering when you were going to come up with a solution so that I can run Internet Security without having the concern that if I rebopot my computer it will no longer run
I have checked and I have installed the latest version. When I install it is fine until I have to reboot the computer and then it does not run with the message that I sent you. When I check running programs AVG is suspended and I cannot do anything to change this. I then have to boot in Safe Mode as this is the only way to uninstall AVG. When I reinstall the same message appears after any reboot.
Hi Howard,
We'll certainly help you further.
Please share us the error message when you open AVG Internet Security in normal mode.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Keep us posted.
I have carried out the instructions in your emails by uninstalling and reinstalling and the same thing happened. AVG Internet Security will not run and I receive the same error message. What can I now do to ensure that the program runs as it should and what I have paid for?
Someone from the senior team remotely tried to sort out the problem but could not. The Case number is: 10735352. The senior member told me that traces of Zemana Antilogger were causing the problem. I removed all traces of Zemana Antilogger, deleted and reinstalled AVG Internet Security. I then rebooted my computer and yet again AVG Internet Security will not run. In accordance with your promise please refund my money as your senior member said he would ask the relevant department to action.
Howard, your case is being investigated by our senior team.
It would take time for them to analyze the root cause.
Your patience and understanding is much appreciated.