Hello Marjorie,
We regret for the inconvenience caused. While verifying your account you have AVG Internet Security (2 computer) and AVG PC TuneUp (1 computer) as your active subscription. We would request you to run AVG remover tool to completely remove AVG and then re install it.
Please click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.
4. Once uninstalled download the installation file using the link : http://www.avg.com/download to reinstall your AVG program.
Please feel free to get back to us for further assistance.
Thank you.
HI. I spoke to agv on facebook about the Internet Security i paid for last night but Gulam says they have put in the free one in PC.called Zen program which does not have a licence.
So i want my paid one in instead of that, paid a 2 yrs one. cant get the new one in as its invalid because of one in.
Thank you for the help.
Hello Marjorie,
We regret for the inconvenience caused. While verifying your account you have AVG Internet Security (2 computer) and AVG PC TuneUp (1 computer) as your active subscription. We would request you to run AVG remover tool to completely remove AVG and then re install it.
Please click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.
4. Once uninstalled download the installation file using the link : http://www.avg.com/download to reinstall your AVG program.
Please feel free to get back to us for further assistance.
Thank you.