Invalid licence format

Hello Irene,

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My subscription to Internet Security renewed automatically, as it has done for years, and I received the confirmation email with the new licence number. 

(Deleted product info)

When I try and copy that to the reactivate section of the AVG software, it comes back with invalid licence format… understandably as that licence number is much shorter than the old one. 

Any help much appreciated.

Hello Irene,

It is not advised to share product/order related information in this public post.
We have sent an email with further details. Please check your inbox/spam for the email and use it to revert to us.