Invalid license

Hello Caroline,

We apologize for the inconvenience caused.
We request you to run our AVG remover tool once and then try installing the AVG antivirus.
1) To download our AVG remover tool, please click on this link: http://af-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded file and follow the onscreen instructions.
NOTE: Once the remover tool done with the progress please go to C:\ drive and delete the "AVG remover" folder.

As per our record you have purchased the license for AVG internet security.
To download, install and activate AVG Internet Security please follow the instructions mentioned in this link: http://avgread.me/1DXPL5z .
Please feel free to contact us should you need any further assistance.

I purchased AVG anitvirus this year(renewal), I upgraded to windows 10 after a hard drive replacement. I would like to reinstall AVG, but I get license is invalid when prompted for the number.  I checked the number many times it is right.  Help 
Hello Caroline,

We apologize for the inconvenience caused.
We request you to run our AVG remover tool once and then try installing the AVG antivirus.
1) To download our AVG remover tool, please click on this link: http://af-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded file and follow the onscreen instructions.
NOTE: Once the remover tool done with the progress please go to C:\ drive and delete the "AVG remover" folder.

As per our record you have purchased the license for AVG internet security.
To download, install and activate AVG Internet Security please follow the instructions mentioned in this link: http://avgread.me/1DXPL5z .
Please feel free to contact us should you need any further assistance.