Hello John,
I apologize for the inconvenience. Since AVG Zen app has been discontinued for Android, you may not be able to manage your Android devices from Zen interface on your Windows computer.
I have checked our records you have purchased AVG Ultimate.
Please follow the steps below to activate the AVG Anti-virus PRO and AVG Cleaner PRO using Ultimate package :
Invited a new phone to get AVG, received the email with the instruction to download and the tap the "invitation" tab but there wasn't one on the menu.
- Device Menu -> Settings -> Apps/Application Manager -> AVG -> Uninstall.
2. Restart your device once.
3. Open Google play store app on your device.
4. Search for AVG Anti-virus and AVG Cleaner.
5. Locate and install the free version of the app.
6. Now open the installed app.
7. Tap on the drawer (3 lines) on top-left of the app and select Login option.
8. Enter your My Account email address and password.
Now, the AVG Anti-virus and AVG Cleaner will upgrade to PRO.
If not, please wait for 24 hours and check whether it's upgraded to PRO. I'm sure this information will help you. If you still experiencing the issue, please write back to us. Thank you for the understanding and patience.
Hello John,
I apologize for the inconvenience. Since AVG Zen app has been discontinued for Android, you may not be able to manage your Android devices from Zen interface on your Windows computer.
I have checked our records you have purchased AVG Ultimate.
Please follow the steps below to activate the AVG Anti-virus PRO and AVG Cleaner PRO using Ultimate package :