Hello Patrick,
We are really sorry for the inconvenience caused to you.
We will check and help you with this issue.
We have sent you an email asking for a few details and please reply to that email for further assistance.
Thank you.
A few days ago I received an email telling me that my trial period for a product is about to end and I need to cancel it before it becomes a paid version.
So I logged in with my email to see what that subscription should be, but the site didn't show me one. So I couldn't cancel anything.
I then wrote an email in response to support (support-de@help.avg.com) that I would like to cancel whatever I should have here during the trial period, but received no response.
Now an amount was deducted from my PayPal account and an email was sent saying I could cancel 30 days after receipt of payment and get my money back. So I log in again and lo and behold. under "my subscriptions" is still nothing.
How the hell am I supposed to cancel something that's not listed?!
Hello Patrick,
We are really sorry for the inconvenience caused to you.
We will check and help you with this issue.
We have sent you an email asking for a few details and please reply to that email for further assistance.
Thank you.