Thank you for the commitment you have provided. Unfortunately, your colleagues can not solve the problem. I have had contact twice with the AVG Remote Service Web site. The second time I was told that if pop-ups are not harmful to my computer, the program does not get deleted. The relevant helpdesk assistent was friendly to and took his time to help me. But I'm not happy about his knowledge of the issue.
I finally found the mallware via MallwareBytes Anti-mallware. I had three harmful programs on my PC that are not detected by AVG. see picture…
My question to you is.
AVG is adequately equipped to detect malware sufficient?
Thank you for the commitment you have provided. Unfortunately, your colleagues can not solve the problem. I have had contact twice with the AVG Remote Service Web site. The second time I was told that if pop-ups are not harmful to my computer, the program does not get deleted. The relevant helpdesk assistent was friendly to and took his time to help me. But I'm not happy about his knowledge of the issue.
I finally found the mallware via MallwareBytes Anti-mallware. I had three harmful programs on my PC that are not detected by AVG. see picture…
My question to you is.
AVG is adequately equipped to detect malware sufficient?
Hello Peter,
We understand how something like this can really try your patience.
Could you please let us know the name and version of the AVG program you have installed in your pc? also could you please confirm us how did you found out it is a malware? so that we are happy to assist you better. As per our company policy we are unable to open the link provided. Thank you for understanding.
Hello Peter,
We understand your situation.
Please be informed that there are numerous number of malware programs emerging day by day and we are working 24/7 to add all those definitions to our database. We request you to update your AVG on regular basis to get the issue fixed. Upon carefully reviewing the remote session, I see that our remote technician was running a tool to remove the virus, but the session got disconnected. If you feel you have the same issue, please get connected back to them to assist you better. Your patience is much appreciated.
Please feel free to contact us for any further assistance. Have a great day, Aravind AVG Customer Care
Yes, I installed AVG in march 2015 on my pc.
Hello Peter,
Thank you for the detail explanation.
We appreciate your valuable effort. Could you please conform us whether AVG is installed in your pc? so that we are happy to assist you better. Thank you.
Hello Peter,
We understand how something like this can really try your patience.
Could you please let us know the name and version of the AVG program you have installed in your pc? also could you please confirm us how did you found out it is a malware? so that we are happy to assist you better. As per our company policy we are unable to open the link provided. Thank you for understanding.