The same issue happened to me right now. Could you please advise if this file is a real threat and should be quarantined or not. Thanks…
I also received this error this morning. I asked to have the threat moved to the Quaratine and it stalled (screen shot). Green progress bar still moving back and forth but for 20 minutes nothing. I went to the directory SysWOW64 and found the file was not listed. I search the Internet and found out it is a Windows indexing file. What happens now if AVG has removed it?
Hi Vinden,
I understand the situation. Don’t worry I'll help you with your issue.
Please provide me with a screenshot of the Detection message. Click Here for the steps to create a screenshot. You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
I've also sent you an email with further instructions to send us the diagnostics from your computer so that we can escalate the case to our Senior Team to analyze the AVG logs and provide you with a resolution for the issue. Please check your mailbox once.
Hi Vinden,
I understand the situation. Don’t worry I'll help you with your issue.
Please provide me with a screenshot of the Detection message. Click Here for the steps to create a screenshot. You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
I've also sent you an email with further instructions to send us the diagnostics from your computer so that we can escalate the case to our Senior Team to analyze the AVG logs and provide you with a resolution for the issue. Please check your mailbox once.
Hi, I've just updated Windows 10 & now get the message from AVG that is C:\Windows\SysWOW64\SearchProtocolHost.exe is a virus. Microsoft chat it isn't.
So who is right please?
(I've moved it to quarantine at present.)
Thanks in advance.
The same issue happened to me right now. Could you please advise if this file is a real threat and should be quarantined or not. Thanks…
Hi folks,
AVG's new version does not describe this as a virus, so it's been taken out of quarantine, whether by AVG's support person or the new version itself, I'm not sure.
Anyway, indexing is now back- yay!
I also received this error this morning. I asked to have the threat moved to the Quaratine and it stalled (screen shot). Green progress bar still moving back and forth but for 20 minutes nothing. I went to the directory SysWOW64 and found the file was not listed. I search the Internet and found out it is a Windows indexing file. What happens now if AVG has removed it?
Same Here today after update:
Hello Dinkomx,
I understand the inconvenience.
I have sent an email instruction for you to get connected with our additional support who can assist you regarding the threat detection.
If the email is not found in inbox do check in spam and junk folders.
Thank you.
Nenad,
This seems to be a false detection. If you are a paid user of AVG, please contact our technical support team ( https://support.avg.com/support_contact_form?l=en ) to further assist you with it.