Hello Maryna,
Thank you for contacting us. As per our records, you have an AVG Ultimate multidevice subscription. If you have AVG Internet Security installed on your PC, you need to uninstall it and then install AVG Ultimate.
Please follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG to uninstall AVG Internet Security.
After you successfully uninstalled AVG Internet Security, please follow the steps in http://avgclick.me/InstallUltimate to download and install AVG Ultimate multidevice.
Please, feel free to let us know if you require any further assistance. Thank you.
Hello! I bought the licence for 1 year today (AVG Iternet security was already installed). I have confirmed my email addresse and I loged in my accaunt but I didn't have the option "Connect" in my AVG program. Is it correct or no? And if I no what should I have to do to activate the AVG and use it correctly?
Thanks for the answer!
Hello Maryna,
Thank you for contacting us. As per our records, you have an AVG Ultimate multidevice subscription. If you have AVG Internet Security installed on your PC, you need to uninstall it and then install AVG Ultimate.
Please follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG to uninstall AVG Internet Security.
After you successfully uninstalled AVG Internet Security, please follow the steps in http://avgclick.me/InstallUltimate to download and install AVG Ultimate multidevice.
Please, feel free to let us know if you require any further assistance. Thank you.
Hello Patricia,
Sorry to hear that you are experiencing issues. Have you successfully installed and activate AVG Ultimate on your Windows PC? Please follow the steps in this article http://support.avg.com/SupportArticleView?urlname=Create-a-Zen-Network-and-connect-AVG-Zen-apps-to-your-network to add other devices to your Zen network and activate it.
Please, feel free to let us know if you require any further assistance. Thank you
Avinash, I'm having a similar problem. Just purchased Ultimate, but when I try to install associated programs on my android device I'm being asked to pay for them. No way to enter my subscription number and/or associated e-mail address to validate that I am a subscriber and gain access to "advert free" versions as well as PRO versions.